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Improving the efficiency and effectiveness of the delivery of public services
Research / Efficiency
This page provides case studies which demonstrate public bodies using innovative efficiency measures to improve the way they deliver their services. They accompany the joint PCF and Cabinet Office report, Efficiency by Design: stories of best practice in public bodies.
The case studies below are extended versions of those in the report and there are also additional examples. To find out which themes each case study covers, please open the 'Case studies by category' document to the right.
The information within the case studies on this page has not been independently validated.
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PCF Membership is open to all Chairs of Public Bodies, regardless of the size, status or remit of their organisation.
Relationship Web is a diagnostic self-assessment tool, for both ALBs and Departments to use to test the state of the relationship.
It is based on the diagnostic questions within the joint PCF and Institute for Government framework for effective relations and allows Departments and ALBs to identify strengths and weaknesses in their own relationships. The diagnostic statements are divided into five key areas for effectiveness, as identified in ‘It takes two’: accountabilities; strategic approach; financial and performance management; communication and engagement; and relationship management.
After completing the exercise, your results are then plotted on to a 'spider’s web' – the further away from the centre your responses, the more effective your relationship; the idea being to stretch the web over time to improve your performance. You will then be able to download a PDF version of the 'spider’s web' and save this on your computer. There will be an opportunity for individual ALBs and Departments to compare results to see how each party views their relationship. Rather than being the solution to any issues in the relationship, we hope that this exercise will act as a useful conversation starter between Department and ALB.
PUBLIC CHAIRS' FORUM WEB APPLICATION
Cabinet Office have recently produced a checklist to help Arms Length Bodies and Departments to ensure that the most important aspects of managing transitions are considered. Inevitably, no one transition is identical to another one and depending on the type of transition you are involved in, there will be certain things within the checklist that don't apply to the specific circumstances of your transition.
So, rather than having to explore which parts are relevant to your circumstances, the Public Chairs' Forum has designed an application that will do this for you. By answering some simple questions about your transition, the application will produce a customised report and checklist, ensuring you focus on the right issues at the right time. We hope that the combination of the checklist and application will help to bring clarity, focus and practical solutions to an often complex process. Download your personalised report here.