Improving the efficiency and effectiveness of the delivery of public services
August 30 2016
Lessons learnt from the set-up phase of the ‘Regulatory Futures’ cross-functional review
As a result of conversations with John Manzoni, Chief Executive of the Civil Service in July 2015, the Public Chairs’ Forum (PCF) saw the opportunity to explore better ways of working collaboratively across departments and ALBs to ensure that ALBs are working most effectively. Working in partnership with the Public Bodies Reform Team in Cabinet Office and the Association of Chief Executives (ACE) the idea of cross-functional reviews emerged. This review process would mark a significant departure from triennial reviews of the last parliament being led by the Chairs and Chief Executives of the ALBs themselves, reviewing bodies in ‘clusters’ of similar functions and occurring once a parliament. Both Chris Banks CBE (chair of PCF) and John Alty (Chair of ACE) sat on the steering group for this review.
This report by PCF and ACE focuses on the lessons learnt during the set-up and commissioning of the crossfunctional ‘Regulatory Futures’ review. Given the variety of sectors and bodies, there is no ‘one size fits all’ approach to setting up cross-functional reviews but by creating a framework of best practice, we hope that we can provide a useful reference point for future project working groups to set up these reviews in the most time efficient and effective way from the outset.
May 01 2014
Making Connections, Shaping Debates: The Unique Role of the Public Chairs’ Forum
This report was published by Dr Katherine Tonkiss and Dr Katharine Dommett as part of the Shrinking the State project. It looks at the role of the Public Chairs' Forum and the range of highly useful functions it provides its members.
The authors highlight that: ‘The PCF has grown from a small and relatively uninfluential network of chairs, into a formalised organisation managing strong relationships with government and other actors, and has become a key resource for chairs to share experiences and learn from best practice’.
January 14 2014
Efficiency by design – how public bodies are rising to the funding challenge
Efficiency by Design: stories of best practice in public bodies, a new report published today by the Public Chairs’ Forum (PCF) and Cabinet Office, shines a light on the innovative ways in which people working in public bodies have improved the efficiency of their organisations’ operations. This practical guide contains case studies which demonstrate how leaders and staff of public bodies have responded positively to the challenge to deliver better public services at lower cost.
Since the Coalition Government’s announcement to reform public bodies in October 2010, Ministers have spoken of the scale of funding cuts and the resulting administrative savings. Efficiency by Design looks beyond the headline numbers and focuses on how these savings are being achieved.
The PCF and Cabinet Office have worked closely with Chairs and Chief Executives to uncover examples of best practice. Five key themes emerged from their research, which was conducted with the Institute for Government:
Chris Banks CBE, Chair of the Public Chairs’ Forum said:
“In recent years, we have seen many different examples of public bodies rising to the funding challenge to deliver better public services at lower cost. Through this report, we have captured some of this good work so that organisations can learn from each other about new ways to improve the efficiency of their operations.
“Our hope is that by sharing best practice in this way, everyone working in public bodies will share in the acknowledgement of what has already been achieved and be encouraged to continue to find ways of working more efficiently. The continuing downward pressure in funding makes improving efficiency an essential part of everyday life in public bodies.”
Nick Hurd MP, Minister for Civil Society said:
“Government has to work more efficiently to adjust to the new economic reality that we face and provide public services that are effective and fully accountable. Public bodies have risen to this challenge and the joint PCF/Cabinet Office report highlights examples of practical and innovative ways in which they are achieving efficiencies and improving performance.
“Together, we are implementing the biggest reform of public bodies for a generation. We expect this to reduce the administrative cost of public bodies by at least £2.6 billion by 2015. At the same time we are increasing accountability, improving public services, and delivering a crucial part of the wider reforms to the Civil Service.”
Examples of efficiency in the report include:
Notes to editors:
The Public Chairs’ Forum (PCF) exists to improve the efficiency and effectiveness of the delivery of public services in the United Kingdom. It is a member led, exclusive information sharing and networking resource for chairs of public bodies.
Our newsletter features the most up to date news on the work of the PCF, along with guest articles on topical issues. Sign up to it here.
PCF Membership is open to all Chairs of Public Bodies, regardless of the size, status or remit of their organisation.
Relationship Web is a diagnostic self-assessment tool, for both ALBs and Departments to use to test the state of the relationship.
It is based on the diagnostic questions within the joint PCF and Institute for Government framework for effective relations and allows Departments and ALBs to identify strengths and weaknesses in their own relationships. The diagnostic statements are divided into five key areas for effectiveness, as identified in ‘It takes two’: accountabilities; strategic approach; financial and performance management; communication and engagement; and relationship management.
After completing the exercise, your results are then plotted on to a 'spider’s web' – the further away from the centre your responses, the more effective your relationship; the idea being to stretch the web over time to improve your performance. You will then be able to download a PDF version of the 'spider’s web' and save this on your computer. There will be an opportunity for individual ALBs and Departments to compare results to see how each party views their relationship. Rather than being the solution to any issues in the relationship, we hope that this exercise will act as a useful conversation starter between Department and ALB.
PUBLIC CHAIRS' FORUM WEB APPLICATION
Cabinet Office have recently produced a checklist to help Arms Length Bodies and Departments to ensure that the most important aspects of managing transitions are considered. Inevitably, no one transition is identical to another one and depending on the type of transition you are involved in, there will be certain things within the checklist that don't apply to the specific circumstances of your transition.
So, rather than having to explore which parts are relevant to your circumstances, the Public Chairs' Forum has designed an application that will do this for you. By answering some simple questions about your transition, the application will produce a customised report and checklist, ensuring you focus on the right issues at the right time. We hope that the combination of the checklist and application will help to bring clarity, focus and practical solutions to an often complex process. Download your personalised report here.